Privacy Policy

This Privacy Policy outlines how Orozino collects, uses, and protects personal information. We are committed to safeguarding the privacy of our players while providing a secure online gaming environment. Understanding how data is handled is crucial, and this document aims to provide clear, comprehensive information about our practices. At the Orozino Casino online AU, we adhere to strict data protection standards to ensure all personal information is treated with the utmost care. This policy is an integral part of our terms of service and details our obligations and a player’s rights concerning personal data.

Information We Collect

To provide our services, we need to collect certain information. The data collected depends on the services used and the requirements for maintaining a secure and compliant platform. This information may include:

• Personal Details: Full name, date of birth, and gender.
• Contact Information: Residential address, email address, and phone number.
• Verification Documents: Copies of a passport, driver’s licence, or national ID, along with proof of address like a utility bill or bank statement.
• Payment Information: Details related to payment methods used for deposits and withdrawals, and potentially proof of ownership.
• Technical Data: IP address, login data, browser type, and device information collected during interaction with our platform.

How We Use Your Information

The information collected serves several key purposes, all aimed at delivering a secure, efficient, and personalised experience. We use this data to manage accounts, process payments, and ensure compliance with regulatory requirements. It is also essential for implementing our Orozino responsible gambling tools and policies. Specifically, data is used to verify identity before processing withdrawals, monitor for suspicious activity, and communicate important account updates or promotional offers.

Data Security

Protecting player information is a top priority. We employ robust security measures to prevent unauthorised access, alteration, or disclosure of personal data. All sensitive information is protected using advanced TLS 1.2 and TLS 1.3 encryption protocols, with a 256-bit encryption standard. Furthermore, payment card details are not stored on our servers, adding another layer of security. Our security framework includes regular reviews and updates to counter emerging threats and maintain a safe platform.

Sharing and Disclosure

Orozino does not sell or rent personal data to third parties. Information may be shared with trusted partners only when necessary to provide our services. This includes payment processors to facilitate transactions, software providers for game operation, and regulatory bodies when required by law. All third parties are required to maintain the confidentiality and security of the information and are restricted to using it only for the purposes for which it was provided.

User Rights and Choices

Players have specific rights regarding their personal data. These rights include the ability to access the information we hold, request corrections to any inaccuracies, and ask for the deletion of data under certain circumstances. To exercise these rights, a request can be made through our customer support channels. We will process such requests in accordance with applicable data protection laws, although some information may need to be retained to meet legal or regulatory obligations.

Cookies and Tracking

Our platform uses cookies to enhance the user experience. Cookies are small text files stored on a device that help with site navigation, remember preferences, and gather analytical data to improve our services. The use of cookies allows us to provide a more streamlined and personalised service. Users can manage cookie preferences through their browser settings, though disabling certain cookies may affect the functionality of the site.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify players of any significant changes by posting the new policy on this page and, where appropriate, through other communication channels. We encourage players to review this policy periodically to stay informed about how we are protecting information.

Contact Information

For any questions or concerns about this Privacy Policy or our data-handling practices, please contact our support team. Enquiries can be directed to our dedicated email address at info@orozinosupport.com. We are available to provide further clarification and address any issues related to personal data.